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AMSTERDAM SCHIPHOL (AMS) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR AMSTERDAM AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Amsterdam Schiphol? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“Thank you so much for helping me recover my missing wireless headphones! I accidentally left them at the airport while waiting near my boarding gate and didn’t realize they were missing until I had already arrived at my destination. I was really worried because they were a gift and meant a lot to me. Thankfully, your team responded quickly, kept me updated throughout the process, and made the recovery process simple and reassuring” CHRISZNAIT S. · AMS
Is the item lost or found?
AMS
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT AMSTERDAM SCHIPHOL.

Amsterdam Schiphol has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY AMS Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

    FILE A CLAIM
  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at AMS

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

    FILE A CLAIM
  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at AMS, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF AMSTERDAM SCHIPHOL.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Amsterdam Schiphol.

AMS EVERY TERMINAL

ONE CLAIM. EVERY AMS DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at AMS.

  2. 02

    WE CONTACT THE RIGHT DESKS

    AMS lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at AMS or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • AMS – Amsterdam Airport Schiphol · AMS

    Thank you so much for helping me recover my missing wireless headphones! I accidentally left them at the airport while waiting near my boarding gate and didn’t realize they were missing until I had already arrived at my destination. I was really worried because they were a gift and meant a lot to me. Thankfully, your team responded quickly, kept me updated throughout the process, and made the recovery process simple and reassuring

    CHRISZNAIT S. · VERIFIED REVIEWER

  • AMS - Amsterdam Schiphol Airport · AMS

    I honestly thought I had lost my backpack for good when I realized I had left it on the airport train. I didn’t notice until I got to the terminal, and I immediately started panicking because I had several personal things inside that I really needed. I reported it and was surprised by how quickly your team got back to me. They sent me the instructions by text, kept me updated, and made the whole process easy to follow. My backpack was found and mailed back to me in less than 36 hours. I was so relieved when it arrived. I really appreciate how helpful and responsive everyone was. Thank you so much for helping me get my things back!!

    BLISS M. · VERIFIED REVIEWER

  • AMS-Amsterdam Schiphol Airport · AMS

    I realized halfway to my gate that my headphones were missing after stopping at a small café in Schiphol. My heart sank because I use them on every flight and thought they were gone for good. I reached out and your team responded quickly with a friendly email explaining the next steps. They kept me updated and arranged to have them mailed back to me. Amazingly, they arrived within about 36 hours. It honestly felt like a huge relief. Thank you so much for the help and kindness!

    PAULA J. · VERIFIED REVIEWER

AMS LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • AMS
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT AMS?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES AMS KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT AMSTERDAM?

ARE YOU PART OF AMSTERDAM SCHIPHOL?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Amsterdam Schiphol move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY AMS CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM