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AUSTIN BERGSTROM (AUS) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR AUSTIN AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Austin Bergstrom? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I forgot my beats headphone while I was waiting for my flight. I only realized it was gone when I was already on board. Terrible experience but your team helped calm me down and assured me that it will be found. To my surprise, their service pulled through. Thank you for you organize team and service. I'll tell my family about you folks.” BEATRICE S. · AUS
Is the item lost or found?
AUS
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT AUSTIN BERGSTROM.

Austin Bergstrom has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY AUS Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

    FILE A CLAIM
  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at AUS

    Laptops, belts, jackets, anything left in the screening bins.

    FILE A CLAIM
  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

    FILE A CLAIM
  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

    FILE A CLAIM
  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

    FILE A CLAIM
  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind at AUS, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF AUSTIN BERGSTROM.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Austin Bergstrom.

AUS EVERY TERMINAL

ONE CLAIM. EVERY AUS DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at AUS.

  2. 02

    WE CONTACT THE RIGHT DESKS

    AUS lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at AUS or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • AUS - Austin-Bergstrom International Airport · AUS

    I forgot my beats headphone while I was waiting for my flight. I only realized it was gone when I was already on board. Terrible experience but your team helped calm me down and assured me that it will be found. To my surprise, their service pulled through. Thank you for you organize team and service. I'll tell my family about you folks.

    BEATRICE S. · VERIFIED REVIEWER

  • AUS - Austin-Bergstrom International Airport · AUS

    I left my backpack at a charging station, amazingly, your team located fast enough, something I didn't expect. Outstanding service and professionalism—thank you so much!

    CHARITY N. · VERIFIED REVIEWER

  • AUS - Austin Bergstrom Airport · AUS

    You found my Ray-Ban so quickly. Thank you for you help!

    STEPHEN L. · VERIFIED REVIEWER

AUS LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • AUS
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT AUS?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES AUS KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT AUSTIN?

ARE YOU PART OF AUSTIN BERGSTROM?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Austin Bergstrom move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY AUS CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM