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CHARLES DE GAULLE (CDG) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR DE GAULLE AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Charles de Gaulle? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I accidentally left my personal sketchbook at a coffee shop table. In it was my arts and memories. I'm glad I went with your service. Your compassionate agents found it and kept it perfectly safe for me. I received text instructions and happily went back to pick it up at the counter the very next morning—a total turnaround of just 20 hours. Merci beaucoup for your wonderful care!” WILMA H. · CDG
Is the item lost or found?
CDG
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT CHARLES DE GAULLE.

Charles de Gaulle has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY CDG Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at CDG

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at CDG, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF CHARLES DE GAULLE.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Charles de Gaulle.

CDG EVERY TERMINAL

ONE CLAIM. EVERY CDG DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at CDG.

  2. 02

    WE CONTACT THE RIGHT DESKS

    CDG lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at CDG or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • CDG - Paris Charles de Gaulle Airport · CDG

    I accidentally left my personal sketchbook at a coffee shop table. In it was my arts and memories. I'm glad I went with your service. Your compassionate agents found it and kept it perfectly safe for me. I received text instructions and happily went back to pick it up at the counter the very next morning—a total turnaround of just 20 hours. Merci beaucoup for your wonderful care!

    WILMA H. · VERIFIED REVIEWER

  • CDG - Paris Charles de Gaulle Airport I lost my scarf, a gift from my grandmother, near the terminal shops. I felt a deep sense of loss. The agents were very chic and professional, mailing it to me the very next day. Merci beaucoup! · CDG

    CDG - Paris Charles de Gaulle Airport I lost my scarf, a gift from my grandmother, near the terminal shops. I felt a deep sense of loss. The agents were very chic and professional, mailing it to me the very next day. Merci beaucoup!

    HEATHER G. · VERIFIED REVIEWER

  • CDG - Charles de Gaulle Airport · CDG

    As I was heading toward check-in, my passport may have slipped out of my bag near counters. I was in a total panic thinking I was stranded in France. Your agents were help a lot, guiding me via text to the retrieval point. I had it back in my hands the same day. I can never be thankful enough for their hard work and invested time for my passport.

    DANE S. · VERIFIED REVIEWER

CDG LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • CDG
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT CDG?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES CDG KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT DE GAULLE?

ARE YOU PART OF CHARLES DE GAULLE?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Charles de Gaulle move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY CDG CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM