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CHARLOTTE DOUGLAS (CLT) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR CHARLOTTE AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Charlotte Douglas? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I left my suit jacket on the back of a chair in a restaurant. I was stressed because I had a meeting the next day. Your agents did the work and coordinated a pickup via text, and I grabbed it just in time, within 16 hours. Thank you for giving me a hand, big relief!” CARMEN A. · CLT
Is the item lost or found?
CLT
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT CHARLOTTE DOUGLAS.

Charlotte Douglas has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY CLT Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at CLT

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at CLT, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF CHARLOTTE DOUGLAS.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Charlotte Douglas.

CLT EVERY TERMINAL

ONE CLAIM. EVERY CLT DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at CLT.

  2. 02

    WE CONTACT THE RIGHT DESKS

    CLT lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at CLT or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • CLT - Charlotte Douglas International Airport · CLT

    I left my suit jacket on the back of a chair in a restaurant. I was stressed because I had a meeting the next day. Your agents did the work and coordinated a pickup via text, and I grabbed it just in time, within 16 hours. Thank you for giving me a hand, big relief!

    CARMEN A. · VERIFIED REVIEWER

  • CLT - Charlotte Douglas International Airport Going through security, I left my watch in one of the bins a family heirloom that money can’t replace. The realization hit me hard. The recovery service was remarkably efficient in responding, and James helped track it down through security personnel. The deep appreciation and overwhelming relief I experienced when it was found and returned are beyond words. All I can say is much love for your sincere work! · CLT

    CLT - Charlotte Douglas International Airport Going through security, I left my watch in one of the bins a family heirloom that money can’t replace. The realization hit me hard. The recovery service was remarkably efficient in responding, and James helped track it down through security personnel. The deep appreciation and overwhelming relief I experienced when it was found and returned are beyond words. All I can say is much love for your sincere work!

    VIVIANA H. · VERIFIED REVIEWER

  • CLT - Charlotte Douglas International Airport · CLT

    My Bluetooth speaker and phone charger were left behind near gate A4 charging station. Thank you for your service especially your agent Leslie who went beyond my expectation of your service. I appreciate the easy process and all the follow-ups. In about less than a day, it was being ship back to my designated address. I really appreciate ARS for taking travelers’ concerns seriously.

    CODIE S. · VERIFIED REVIEWER

CLT LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • CLT
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT CLT?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES CLT KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT CHARLOTTE?

ARE YOU PART OF CHARLOTTE DOUGLAS?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Charlotte Douglas move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY CLT CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM