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WAYNE COUNTY (DTW) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR DETROIT AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Wayne County? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“DTW - Detroit Metropolitan Wayne County Airport   I accidentally left important documents on the tram, but your team resolved the situation in just 26 hours! Special thanks to agent Bryan for coordinating via text, keeping me updated, and overnighting the contract straight to my office. Thank you for the highly professional service.” MISTY R. · DTW
Is the item lost or found?
DTW
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT WAYNE COUNTY.

Wayne County has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY DTW Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at DTW

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at DTW, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF WAYNE COUNTY.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Wayne County.

DTW EVERY TERMINAL

ONE CLAIM. EVERY DTW DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at DTW.

  2. 02

    WE CONTACT THE RIGHT DESKS

    DTW lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at DTW or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • DTW - Detroit Metropolitan Wayne County Airport I accidentally left important documents on the tram, but your team resolved the situation in just 26 hours! Special thanks to agent Bryan for coordinating via text, keeping me updated, and overnighting the contract straight to my office. Thank you for the highly professional service. · DTW

    DTW - Detroit Metropolitan Wayne County Airport   I accidentally left important documents on the tram, but your team resolved the situation in just 26 hours! Special thanks to agent Bryan for coordinating via text, keeping me updated, and overnighting the contract straight to my office. Thank you for the highly professional service.

    MISTY R. · VERIFIED REVIEWER

  • DTW - Detroit Metropolitan Wayne County Airport · DTW

    I left a package of documents on the tram. I was in a panic about losing the contract. Your team recovered it and overnighted it to my office after coordinating via text. Thanks to your team's effort especially agent Bryan. He made it easy to get updates. The whole ordeal was resolved in 26 hours. Thank you for the professional service.

    BRETT Y. · VERIFIED REVIEWER

  • DTW – Detroit Metropolitan Airport · DTW

    I left my passport holder near checkpoint and didn’t know what to do. Your agent Hannah coordinated everything for me, the follow-ups and updates. This was a surprise as I doubted the service but your group pulled through amazing, thank you.

    CARINA G. · VERIFIED REVIEWER

DTW LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • DTW
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT DTW?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES DTW KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT DETROIT?

ARE YOU PART OF WAYNE COUNTY?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Wayne County move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY DTW CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM