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DUBAI INTERNATIONAL (DXB) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR DUBAI AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Dubai International? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I left my passport holder in the departure lounge and didn’t notice until I was already in the car. I was extremely stressed because it contained several important cards and documents. I reported the item right away. Thankfully, it was located, and the recovery process was much easier than I expected.” ELIZABETH ZELDA · DXB
Is the item lost or found?
DXB
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT DUBAI INTERNATIONAL.

Dubai International has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY DXB Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at DXB

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at DXB, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF DUBAI INTERNATIONAL.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Dubai International.

DXB EVERY TERMINAL

ONE CLAIM. EVERY DXB DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at DXB.

  2. 02

    WE CONTACT THE RIGHT DESKS

    DXB lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at DXB or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • DXB – Dubai International Airport · DXB

    I left my passport holder in the departure lounge and didn’t notice until I was already in the car. I was extremely stressed because it contained several important cards and documents. I reported the item right away. Thankfully, it was located, and the recovery process was much easier than I expected.

    ELIZABETH ZELDA · VERIFIED REVIEWER

  • DXB – Dubai International Airport · DXB

    I left my handbag under a seat in the departure lounge and didn't notice it was missing until I was already in the car. I was especially worried because it contained my wallet, sunglasses, and several personal items. After submitting my report, the team contacted me with clear instructions and kept me informed while they searched for the bag. I was so relieved when I received confirmation that it had been found.

    ALEX R. · VERIFIED REVIEWER

  • DXB - Dubai International Airport · DXB

    I misplaced my gold watch in the restroom. It is a family heirloom, and I was devastated. Your recovery agent was so respectful and found it the same day. What really drew me in to the service is the proactiveness of your company. It's hard to find it this days. I picked it up the next morning. Thank you all!

    CHASTITY M. · VERIFIED REVIEWER

DXB LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • DXB
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT DXB?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES DXB KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT DUBAI?

ARE YOU PART OF DUBAI INTERNATIONAL?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Dubai International move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY DXB CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM