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HONG KONG (HKG) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR HONG KONG AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Hong Kong? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I’m very grateful for the help in recovering my missing complete nail technician set in a bag! I was extremely worried because it contained all of my essential nail tools and equipment that I use for my work. Your team kept me updated throughout the process, responded quickly, I truly appreciate the support and professional service.” CHEBETH L. · HKG
Is the item lost or found?
HKG
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT HONG KONG.

Hong Kong has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY HKG Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at HKG

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at HKG, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF HONG KONG.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Hong Kong.

HKG EVERY TERMINAL

ONE CLAIM. EVERY HKG DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at HKG.

  2. 02

    WE CONTACT THE RIGHT DESKS

    HKG lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at HKG or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • HKG – Hong Kong International Airport · HKG

    I’m very grateful for the help in recovering my missing complete nail technician set in a bag! I was extremely worried because it contained all of my essential nail tools and equipment that I use for my work. Your team kept me updated throughout the process, responded quickly, I truly appreciate the support and professional service.

    CHEBETH L. · VERIFIED REVIEWER

  • HKG – Hong Kong International Airport · HKG

    I accidentally left my left slipper on board the aircraft after my flight and didn't realize it until I had already left the airport. I thought it was gone for good, but your team responded to my report promptly, kept me updated throughout the process, and made everything easy to follow. I truly appreciate the professionalism, responsiveness, and care your team showed while assisting with my lost item. Thank you for making a stressful situation much easier to handle.

    HENRY P. · VERIFIED REVIEWER

  • HKG–Hong Kong International Airport · HKG

    I misplaced my travel wallet while moving between terminals and didn’t realize it was missing until I reached my boarding area. It contained my cards, identification, and important travel documents, so I was extremely anxious and worried about the impact on my trip. Your team responded quickly, provided clear guidance, and kept me updated throughout the entire recovery process. The communication was excellent, and I truly appreciated how patient and professional everyone was while assisting me. I was relieved when my wallet was located and returned safely. Thank you so much for the outstanding service, support, and dedication.

    VANESSA F. · VERIFIED REVIEWER

HKG LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • HKG
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT HKG?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES HKG KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT HONG KONG?

ARE YOU PART OF HONG KONG?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Hong Kong move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY HKG CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM