Skip to content
Lost Found Services, home
FILE A CLAIM

JACKSONVILLE (JAX) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR JACKSONVILLE AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Jacksonville? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I lost my keys in the terminal. They responded quickly and were super helpful. Thank you for coordinating the shipping for me. Highly recommended service.” PATTY T. · JAX
Is the item lost or found?
JAX
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT JACKSONVILLE.

Jacksonville has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY JAX Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

    FILE A CLAIM
  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at JAX

    Laptops, belts, jackets, anything left in the screening bins.

    FILE A CLAIM
  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

    FILE A CLAIM
  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

    FILE A CLAIM
  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

    FILE A CLAIM
  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind at JAX, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF JACKSONVILLE.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Jacksonville.

JAX EVERY TERMINAL

ONE CLAIM. EVERY JAX DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at JAX.

  2. 02

    WE CONTACT THE RIGHT DESKS

    JAX lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at JAX or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • JAX - Jacksonville International Airport · JAX

    I lost my keys in the terminal. They responded quickly and were super helpful. Thank you for coordinating the shipping for me. Highly recommended service.

    PATTY T. · VERIFIED REVIEWER

  • JAX - Jacksonville International Airport · JAX

    Forgot my left airpods on the seats plane. Thanks to you, I got them back!

    PHILLIP S. · VERIFIED REVIEWER

  • JAX - Jacksonville International Airport · JAX

    I left my tablet at around the gate area possibly the port charging station, and your team is so quick, I got an update that it was found within the day. Amazing efficiency and service—I truly appreciate the help!

    KAISER B. · VERIFIED REVIEWER

JAX LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • JAX
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT JAX?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES JAX KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT JACKSONVILLE?

ARE YOU PART OF JACKSONVILLE?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Jacksonville move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY JAX CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM