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MADRID ADOLFO SUAREZ (MAD) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR MADRID AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Madrid Adolfo Suarez? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“Thank you for helping me recover my missing toiletry bag! I was very worried because it contained essential heart medication and other prescribed medication. The team kept me updated throughout the process and gave me clear instructions on how to recover my belongings.” ROGER FERNANDEZ · MAD
Is the item lost or found?
MAD
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT MADRID ADOLFO SUAREZ.

Madrid Adolfo Suarez has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY MAD Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at MAD

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at MAD, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF MADRID ADOLFO SUAREZ.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Madrid Adolfo Suarez.

MAD EVERY TERMINAL

ONE CLAIM. EVERY MAD DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at MAD.

  2. 02

    WE CONTACT THE RIGHT DESKS

    MAD lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at MAD or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • MAD – Adolfo Suárez Madrid–Barajas Airport · MAD

    Thank you for helping me recover my missing toiletry bag! I was very worried because it contained essential heart medication and other prescribed medication. The team kept me updated throughout the process and gave me clear instructions on how to recover my belongings.

    ROGER FERNANDEZ · VERIFIED REVIEWER

  • MAD-Adolfo Suárez Madrid-Barajas Airport · MAD

    I lost my camera after boarding and didn’t realize it until I was already seated on the plane. I felt frustrated and a bit helpless retracing my steps in my head, especially since the photos on it meant so much to me. Your team helped immediately, reaching out with clear instructions through text and keeping me updated along the way. The process felt very reassuring and personal, which really eased my stress. I was able to arrange a pickup within 24 hours, and everything was handled so smoothly. I truly appreciate the quick turnaround and care—gracias!

    EDUARDO M. · VERIFIED REVIEWER

  • MAD - Madrid-Barajas Airport · MAD

    I put down my wallet by the counter inside the shop. I only noticed it when I had to pay for my ride. I called the airport with no prevail. I searched the internet and luckily, your service appeared and your agents assured me that it will be found. Guess what, their service came through. Thank you for your effort and also sending back my wallet. Awesome work.

    CLEMENTE H. · VERIFIED REVIEWER

MAD LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • MAD
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT MAD?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES MAD KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT MADRID?

ARE YOU PART OF MADRID ADOLFO SUAREZ?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Madrid Adolfo Suarez move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY MAD CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM