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MEXICO CITY INTERNATIONAL (MEX) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR MEXICO CITY AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Mexico City International? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“Accidentalmente dejé mi teléfono en el baño justo antes de abordar, y en el momento en que me di cuenta de que faltaba, sentí esa ola familiar de pánico e impotencia, especialmente estando lejos de casa. Volví sobre mis pasos, pero no tuve suerte y temí no volver a verlo. Afortunadamente, su equipo respondió con una rapidez increíble, comunicándose conmigo mediante mensajes de texto claros y tranquilizadores que hicieron que todo el proceso fuera fácil de seguir. Me mantuvieron informado en todo momento, lo cual realmente ayudó a aliviar mi estrés. Para mi sorpresa, mi teléfono fue enviado de regreso de manera segura en menos de 24 horas. Realmente aprecio la eficiencia, el profesionalismo y la amabilidad mostrados—¡muchísimas gracias por convertir una situación tan estresante en una experiencia tan positiva!” ALFONSO G. · MEX
Is the item lost or found?
MEX
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT MEXICO CITY INTERNATIONAL.

Mexico City International has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY MEX Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at MEX

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at MEX, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF MEXICO CITY INTERNATIONAL.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Mexico City International.

MEX EVERY TERMINAL

ONE CLAIM. EVERY MEX DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at MEX.

  2. 02

    WE CONTACT THE RIGHT DESKS

    MEX lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at MEX or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • MEX-Mexico City International Airport · MEX

    Accidentalmente dejé mi teléfono en el baño justo antes de abordar, y en el momento en que me di cuenta de que faltaba, sentí esa ola familiar de pánico e impotencia, especialmente estando lejos de casa. Volví sobre mis pasos, pero no tuve suerte y temí no volver a verlo. Afortunadamente, su equipo respondió con una rapidez increíble, comunicándose conmigo mediante mensajes de texto claros y tranquilizadores que hicieron que todo el proceso fuera fácil de seguir. Me mantuvieron informado en todo momento, lo cual realmente ayudó a aliviar mi estrés. Para mi sorpresa, mi teléfono fue enviado de regreso de manera segura en menos de 24 horas. Realmente aprecio la eficiencia, el profesionalismo y la amabilidad mostrados—¡muchísimas gracias por convertir una situación tan estresante en una experiencia tan positiva!

    ALFONSO G. · VERIFIED REVIEWER

  • MEX- Mexico City International Airport · MEX

    I lost my camera bag at the food court. I was so sad, thinking of all the family photos lost. My soul felt heavy. The agents were so kind and warm. They found it quickly and sent me a text to come pick it up before my flight. ¡Muchas gracias!

    JEWEL O. · VERIFIED REVIEWER

  • MEX - Mexico City International Airport · MEX

    My teenage daughter misplaced her camera bag filled with travel photos. I was not able to talk to the right person due to language barrier's. I say your service and was in constant contact with agent Jorge. He stayed patient and reassured me throughout. When the bag was located by airport security, she burst into tears of joy. It was eventually arranged to be shipped back. Thank you for treating our small family memory like it mattered.🥲

    SHAW L. · VERIFIED REVIEWER

MEX LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • MEX
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT MEX?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES MEX KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT MEXICO CITY?

ARE YOU PART OF MEXICO CITY INTERNATIONAL?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Mexico City International move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY MEX CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM