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NARITA INTERNATIONAL (NRT) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR TOKYO AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Narita International? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“I misplaced my backpack with work documents during a long layover. Being in another country made it even more stressful. ARS provided clear updates, and Deland ensured nothing was overlooked. I’m very thankful for their dedication.” JOE M. · NRT
Is the item lost or found?
NRT
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT NARITA INTERNATIONAL.

Narita International has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY NRT Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

    FILE A CLAIM
  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at NRT

    Laptops, belts, jackets, anything left in the screening bins.

    FILE A CLAIM
  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

    FILE A CLAIM
  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

    FILE A CLAIM
  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

    FILE A CLAIM

WE RECOVER ANYTHING.

If it can be left behind at NRT, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF NARITA INTERNATIONAL.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Narita International.

NRT EVERY TERMINAL

ONE CLAIM. EVERY NRT DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at NRT.

  2. 02

    WE CONTACT THE RIGHT DESKS

    NRT lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at NRT or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • NRT - Narita International Airport · NRT

    I misplaced my backpack with work documents during a long layover. Being in another country made it even more stressful. ARS provided clear updates, and Deland ensured nothing was overlooked. I’m very thankful for their dedication.

    JOE M. · VERIFIED REVIEWER

  • NRT – Narita International Airport · NRT

    I accidentally left my 24K gold earrings at the ticket counter while checking in for my flight. I didn’t realize they were missing until I had already reached the gate, and I was extremely worried because they were valuable and had sentimental meaning to me. I submitted a lost item report, and your team responded quickly, kept me updated throughout the search, and successfully located my earrings. The recovery process was clear and easy to follow, and I truly appreciate the professionalism and care shown throughout the entire process.

    EME RUTH. · VERIFIED REVIEWER

  • NRT–Narita International Airport I left my passport holder in a seating area while waiting for my connecting flight. The moment I noticed it was gone, my heart sank. Traveling internationally without a passport is every traveler's nightmare, and I immediately feared the worst. Your team responded quickly after I submitted my claim and provided detailed instructions through text. I appreciated how organized and reassuring the process was. The agents kept me updated at every stage and followed up regularly until the item was located. The passport holder was recovered and secured, and I was able to pick it up the following day. The entire process took less than 24 hours. Thank you very much for the outstanding assistance and customer care. Your team responded quickly after I submitted my claim and provided detailed instructions through text. I appreciated how organized and reassuring the process was. The agents kept me updated at every stage and followed up regularly until the item was located. The passport holder was recovered and secured, and I was able to pick it up the following day. The entire process took less than 24 hours. Thank you very much for the outstanding assistance and customer care. · NRT

    NRT–Narita International Airport I left my passport holder in a seating area while waiting for my connecting flight. The moment I noticed it was gone, my heart sank. Traveling internationally without a passport is every traveler's nightmare, and I immediately feared the worst. Your team responded quickly after I submitted my claim and provided detailed instructions through text. I appreciated how organized and reassuring the process was. The agents kept me updated at every stage and followed up regularly until the item was located. The passport holder was recovered and secured, and I was able to pick it up the following day. The entire process took less than 24 hours. Thank you very much for the outstanding assistance and customer care. Your team responded quickly after I submitted my claim and provided detailed instructions through text. I appreciated how organized and reassuring the process was. The agents kept me updated at every stage and followed up regularly until the item was located. The passport holder was recovered and secured, and I was able to pick it up the following day. The entire process took less than 24 hours. Thank you very much for the outstanding assistance and customer care.

    DANIEL R. · VERIFIED REVIEWER

NRT LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • NRT
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT NRT?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES NRT KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT TOKYO?

ARE YOU PART OF NARITA INTERNATIONAL?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Narita International move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY NRT CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM