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SYDNEY INTERNATIONAL (SYD) ✦ FREE TO FILE A BASIC CLAIM

LOST & FOUNDSERVICES FOR SYDNEY AIRPORT

Left something in a terminal, at a TSA checkpoint, on your flight or in a cab from Sydney International? File one claim. We contact the airport's lost and found, TSA and your airline for you.

A traveller checking their belongings in an airport terminal.
“SYD–Sydney Airport I left my camera bag near baggage claim after a long journey. I was worried that my vacation photos were gone for good. The agents kept me informed via text and arranged secure mailing. The bag was recovered. Thanks a lot for your help.” ELLIE C. · SYD
Is the item lost or found?
SYD
LOCATION
DEPARTURES TERMINALS ARRIVALS TERMINALS TSA CHECKPOINTS BAGGAGE CLAIM AIRLINE GATES BOARDING AREAS AIRPORT SHUTTLES TAXI & RIDESHARE PARKING GARAGES

WE KNOW WHERE TO LOOK AT SYDNEY INTERNATIONAL.

Sydney International has several separate lost and found desks, and none of them talk to each other. We know which one to call, so you only file once.

  • 01

    TERMINALS & GATES

    HELD BY SYD Lost and Found

    Seats, restrooms, restaurants and shops in every terminal.

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  • 02

    TSA CHECKPOINTS

    HELD BY TSA Lost and Found at SYD

    Laptops, belts, jackets, anything left in the screening bins.

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  • 03

    ON THE PLANE

    HELD BY Your airline

    Seat pockets and overhead bins. Each airline runs its own lost and found.

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  • 04

    BAGGAGE CLAIM

    HELD BY Your airline's baggage office

    Bags left on the carousel, or bags that never showed up.

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  • 05

    SHUTTLES & TRANSIT

    HELD BY The airport's transit operators

    Interterminal trains, buses and shuttles to and from the airport.

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  • 06

    TAXI & RIDESHARE

    HELD BY The cab company or rideshare driver

    Rides to and from the airport. We trace the ride and contact the company.

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WE RECOVER ANYTHING.

If it can be left behind at SYD, we can look for it. These are the things people lose most.

  • KEYS
  • JEWELRY
  • IDS & PASSPORTS
  • WALLETS
  • BAGGAGE
  • LAPTOPS
  • TABLETS
  • PHONES
  • EARPHONES
  • WATCHES

WE SEARCH ALL OF SYDNEY INTERNATIONAL.

Terminals, shops, lounges and every way in and out. Wherever you were, we know who looks after it.

  • AIRPORT TERMINALS

    • Check-in counters
    • Security checkpoints
    • Departure gates
    • Boarding areas
    • Baggage claim
    • Airline service desks

  • TERMINAL AREAS

    • Restaurants and cafés
    • Shops and duty free
    • Airline lounges
    • Currency exchange
    • Restrooms and nursing rooms
    • Waiting areas

  • TRANSPORT SERVICES

    • Interterminal trains and buses
    • Rental car centers
    • Curbside pickup
    • Parking garages
    • Taxi and rideshare zones
Lost property being handled at Sydney International.

SYD EVERY TERMINAL

ONE CLAIM. EVERY SYD DESK.

  1. 01

    TELL US WHAT AND WHERE

    Two minutes. The item, what makes it yours, and roughly where you were at SYD.

  2. 02

    WE CONTACT THE RIGHT DESKS

    SYD lost and found, TSA, your airline or the transit operators. Whichever one could have it.

  3. 03

    VERIFIED, THEN SHIPPED

    Once it matches your claim, we arrange pickup at SYD or insured shipping to wherever you are.

Filing a basic claim is free.

Premium cases get a dedicated agent who follows up every day.

DON'T TAKE OUR WORD FOR IT.

  • SYD–Sydney Airport I left my camera bag near baggage claim after a long journey. I was worried that my vacation photos were gone for good. The agents kept me informed via text and arranged secure mailing. The bag was recovered. Thanks a lot for your help. · SYD

    SYD–Sydney Airport I left my camera bag near baggage claim after a long journey. I was worried that my vacation photos were gone for good. The agents kept me informed via text and arranged secure mailing. The bag was recovered. Thanks a lot for your help.

    ELLIE C. · VERIFIED REVIEWER

  • SYD-Sydney Kingsford Smith Airport · SYD

    While waiting at the gate in Sydney, I decided to switch into my sandals for a more comfortable flight and completely forgot one of my shoes in the seating area. I didn’t realize until I was already boarding, and I felt a mix of frustration and embarrassment at myself for such a simple mistake. As someone who travels often, I usually stay organized, so this really threw me off. I contacted your team shortly after landing, and I was impressed by how quickly they responded. They sent step-by-step instructions via text, asked for a few details, and reassured me that they would check the gate area promptly. True to their word, the shoe was found in less than 24 hours. I was given the option to have it mailed or picked up, which made the whole process very convenient.

    PARLYNE G. · VERIFIED REVIEWER

  • SYD - Sydney Kingsford Smith Airport · SYD

    After a long-haul flight, I realized I’d left my passport pouch at baggage claim. ARS agent Emily took immediate action, contacting the Sydney airport lost property office. Within hours, I set up my shipping. I was able to continue my travels stress-free—this kind of efficiency is rare and deeply appreciated.

    MINDY L. · VERIFIED REVIEWER

SYD LOST & FOUND FAQ.

Pick a topic. If your question isn't here, an agent will answer it by phone or chat.

  • SYD
  • FEES
  • THE PROCESS
  • WHERE WE SEARCH
  • SUPPORT

WHERE IS THE LOST AND FOUND AT SYD?

There isn't just one. The airport, TSA, each airline and the transit operators all keep their own. We work out which desk has your item and file with them for you.

HOW LONG DOES SYD KEEP LOST ITEMS?

I LEFT SOMETHING ON MY PLANE. WHO DO I CONTACT?

CAN YOU HELP IF I'VE ALREADY LEFT SYDNEY?

ARE YOU PART OF SYDNEY INTERNATIONAL?

STILL STUCK?

(800) 555-0199

Real people, 7am to 11pm ET, every day. Tell us the reference and we take it from there.

CHAT WITH US

FILE TODAY, WHILE THE TRAIL IS FRESH

DON'T LET IT GO UNCLAIMED.

Items left at Sydney International move from the gate to a storeroom fast. Start your claim now and we'll take it from there.

START MY SYD CLAIM

OR CALL (800) 555-0199 ✦ FREE TO FILE A BASIC CLAIM